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Duties of the Customer
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6.1. The Customer should provide any infrastructure, specified in the Agreement, necessary for Services provision.
6.2. The Customer’s staff is liable for the hardware environment, maintenance and normal operation of the network and common infrastructure.
6.3. The Customer should provide the required number of connections for remote operation to be performed by the Executor, especially the remote access to the Customer’s SAP-system infrastructure and to other necessary parts of his system environment.
6.4. All hardware environment and software support to be provided to the Executor should be available and prepared for use to the date of services provision commencement.
6.5. The Customer is responsible for the self-introduced amendments during programming of supplementary functions of the SAP software product. Thus, all consequences for inappropriate work of the software due to incorrect operation of the programs written by own efforts of the Customer are to be born by the Customer himself.
6.6. For every financial module of SAP (including – FI-GL, FI-AP, FI-AR, FI-BL, FI-AA) or functional areas (specified in the Table, clause 6.8) the Customer should assign one or two users in charge (depending on the module or functional area). Users in charge must perfectly know the business processes of the Customer.
6.7. The Customer is obliged to duly perform any other accepted liabilities as specified in the Agreement and this TOR
6.8. The Customer should provide participation of the Executor’s specialists all through the project. The staff of the expert group is specified in a table below:
| CLIENT Specialist | Employment in the Project | Duties and qualification requirements |
| Group leader on the part of the Customer | 75% | Project management on the part of the Customer. Organization of work for the Customer’s staff, organization of the processes for coordination and improvement of methodology and project documentation. Supporting the consultants all through the project. Detailed knowledge of all the processes of financial accounting, knowledge of regional specific features of the processes. Required from the 1st stage of the Project. |
| Expert of the Settlement With Suppliers of Goods group, expert of the Supervision Of Accounts group | 50% | Detailed knowledge of external systems integration processes. Excellent knowledge of concepts of settlements with the suppliers. Practical skills of operation with FI-AP functions. |
| Expert of the Settlement With Suppliers Of Services group | 50% | Excellent knowledge of concepts of settlements with the suppliers. Practical skills of operation with FI-AP functions. |
| Expert of the Settlement With Customers group | 50% | Detailed knowledge of external systems integration processes. Excellent knowledge of concepts of settlements with the customers. Practical skills of operation with FI-AR functions. |
| Expert of the Assets Accounting group | 50% | Knowledge of accounting rules, tax accounting rules of non-current assets. Skills of operation with FI-AA module of SAP R/3 system. |
| Expert of the Tax Accounting group | 50% | Knowledge of methodology of profit tax calculation. Skills in making description of tax accounting concepts of the company processes. Knowledge of the concepts of the VAT entries, excellent skills of accounting procedures. |
| Expert of the Information Technologies – IT group | 50% | Excellent knowledge of the system landscape. Opportunity of operative solution of system access problems. Practical skills of work with Russian service packs. |
6.9. The Customer is entitled to agree within three working days the implementation process for the technical solution provided by the Executor. The agreement can take place in writing by e-mail.
6.10. The Customer is entitled to proved access to the development system SAP ERP and provide development key in the system SAP ERP.
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