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Language styles






Business letters are usually quite formal in style. A conversational style is therefore not appropriate and you should avoid contractions, for example. Try to use verbs in the active and not in the passive forms as this will make your letter more dynamic. You should also avoid writing sentences that are too long and that include complicated or unnecessary language. A straightforward letter will get your message across more effectively than a long wordy one. There are certain conventions concerning the correct way to address people and to close your letter.

Opening Letters alwaysstart with Dear followed by the correct form of address. If the letter is going to someone whose name you do not know, it starts with Dear Sir, or Dear Madam, or Dear Sir or Madam, …. But if you know the name, then you can begin with Dear Mr/Ms Taylor, or Dear Greg Taylor, ….

Closing Letters are usually closed in standard ways. At the end of your letter you should include a short sentence like I look forward to hearing from you, or Please, do not hesitate to contact me if you need further information. Below that, you should put a closing phrase:

 

Yours sincerely, (formal, for letters beginning Dear+ name)

Yours faithfully, (formal, for letters beginning Dear sir/Madam)

Yours truly, / Best regards, / Best wishes, (less formal)

Notes: to apply for a job –подавати заяву на роботу

will get message across – донесе вашу інформацію

a long wordy one – довгий багатослівний (лист)

 

U s e f u l l a n g u a g e
With reference to your letter of the 15th of this month, … It was very kind of you to agree … As I mentioned in my last letter to you… Thank you fortaking the time … Regarding the question of… I will arrange for my secretary to forward the minutes to you for your approval. I am enclosing a copy of our latest proposal. cc (copy sent to another person) PS (for additional sentence(s)included after the signature) I am writing to complain about…/to say that I am not happy with… My second complaint is that… To my surprise/horror/disappointment…. Furthermore… When it comes to the question of… I must insist that…/ I must insist on+ -ing

 

Sample letter

17, Oxford Road, Stradford-upon-Avon, Warwickshire WRI 3R (your address)   14th July   (date) Brook Mail Order, Cliff Road, Poole, Dorset (name and address of recipient)   Dear Sir / Madam, (salutation) I am writing to you about a Braun alarm clock (JH9785) which I ordered through your mail order catalogue on June 15. (reason for writing)   The alarm clock arrived safely six days ago and worked perfectly for the first few days but now it has gone wrong. When I shout at the alarm, it keeps on buzzing. I have read the instructions and I am sure that I have set the alarm correctly. (main part - complaint)   I am returning the alarm clock with this letter and would be grateful if you could send me a new one or refund the money. (request)   I look forward to hearing from you. (closing remark) Yours faithfully (salutation)   (signature) ___________ (writer’s name)  

Notes: I have set the alarm…. – я налаштував будильник …






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