Hotel service ( Обслуговування в готелях).

💸 Как сделать бизнес проще, а карман толще?

Тот, кто работает в сфере услуг, знает — без ведения записи клиентов никуда. Мало того, что нужно видеть свое раписание, но и напоминать клиентам о визитах тоже. Проблема в том, что средняя цена по рынку за такой сервис — 800 руб/мес или почти 15 000 руб за год. И это минимальный функционал. Нашли самый бюджетный и оптимальный вариант: сервис VisitTime.
⚡️ Для новых пользователей первый месяц бесплатно. А далее 290 руб/мес, это в 3 раза дешевле аналогов. За эту цену доступен весь функционал: напоминание о визитах, чаевые, предоплаты, общение с клиентами, переносы записей и так далее.
✅ Уйма гибких настроек, которые помогут вам зарабатывать больше и забыть про чувство «что-то мне нужно было сделать».
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Тable d'hô tea restaurant meal offered at a fixed price and with few if any choices

All inclusive an all-inclusive resort is one that, in addition to providing lodging, includes a wide range of other amenities such as unlimited food, beverages, sports activities, and daily and nightly entertainment. Golf, diving and spa services usually cost extra, as does top-shelf liquor at some resorts. Group rate prices with discounts which are applied when morе than 10 people are served(groups of tourists).

The European Plan sometimes abbreviated as EP in hotel listings, indicates that the quoted rate is strictly for lodging and does not include any meals. All food provided by the hotel is billed separately. Taxes and tips are usually additional as well.The advantage of the European Plan is that it encourages guests to try a variety of restaurant experiences, and they can often save money by eating at establishments that charge less than the hotel dining room.

Complex Service a standard set of tourist services including check- in and check-out, accommodation, nourishment and excursions.

The American Plan sometimes abbreviated as AP in hotel listings, means that the quoted rate includes three meals a day, i.e. breakfast, lunch, and dinner. In the American plan, the meals are provided by the hotel kitchen. Some hotels offer guests the option of being on the American plan or paying a la carte for food consumed in their facility. Travelers choosing a hotel in a remote location where there are not many restaurants — or none at all — need to stay at a hotel that offers an American plan. In Europe and some other countries the American Plan is referred to as Full Pension or Full Board.

Modified American Plan sometimes abbreviated as MAP in hotel listings, means that the quoted rate includes two meals a day, including breakfast and either lunch or dinner. In the Modified American plan, these meals are provided by the hotel dining room. Some hotels offer guests the option of being on the American Plan, a Modified American Plan, or paying a la carte for food consumed in their facility. In Europe and some other countries the Modified American Plan is referred to as Half Pension or Half Board.

Нousekeeper's report a list of notes which is in the front office used to check the status of the rooms. It makes an easy for the housekeeping as well as front office to know the current status of each room in the hotel. Usually the housekeeping control desk supervisor prepares it.

Individual service a kind of service when factors concerning guest’s likes or dislikes are taken into consideration.

Intervening period the season of a year between high and dead seasons when average prices are set.

3. General terms and notions (Загальні терміни та поняття)

Duty free a system of free sale at airports, on planes or ferries and other vehicles or in other places. The goods are sold at a cheaper price than usual because you do not have to pay import tax on them.

Package tour or package holiday consists of transport and accommodation advertised and sold together by a vendor known as a tour operator. Other services may be provided like a rental car, activities or outings during the holiday. Transport can be via charter airline to a foreign country. Package holidays are a form of product bundling.

Reception room or area where guests or visitors present and identify themselves or are received, (2) register to stay in a hotel.

Service Charge is often a fee for some service rendered that is in addition to fees already paid for that service. In some cases, service charges stand alone and don’t include additional fees, but very often they’re tacked onto fees for other things.

Сancellation the act of rescinding; the cancellation of a contract and the return of the parties to the positions they would have had if the contract had not been made; " rescission may be brought about by decree or by mutual consent".

Booking is the arrangement that you make when you book something such as a hotel room, a table at a restaurant, a theatre seat, or a place on public transport.

Voucher is a bond which is worth a certain monetary value and which may be spent only for specific reasons or on specific goods. Examples include (but are not limited to) housing, travel, and food vouchers. Vouchers are used in the tourism sector primarily as proof of a named customer's right to take a service at a specific time and place. Service providers collect them to return to the tour operator or travel agent that has sent that customer, to prove they have given the service.

Ski pass a card, ticket, or permit giving authorization for the holder to enter or have access to a ski lift.

Inter rail is a railway ticket available for unlimited rail travel in a specific country for a certain period of time.

Сruise a voyage on a ship or boat taken for pleasure or as a holiday and usually calling in at several places.

Route a way or course taken in getting from a starting point to a destination.

Ferry a boat or ship for conveying passengers and goods, especially over a relatively short distance and as a regular service.

Port a town or city with a harbour or access to navigable water where ships load or unload.

4. Catering. Decryption of contractions. (Харчування в готелі. Розшифровки скорочень)

OB (Only bed)- an arrangement in which a hotel etc. provides only bed(without nourishment).

Continental breakfast a hotel breakfast that may include sliced bread with butter/jam/honey, cheese, meat, croissants, pastries, rolls, fruit juice and various hot beverages. It is served commonly in the continental Europe, North America, and elsewhere, as opposed to the English breakfast served commonly in the UK. See also American breakfast.

English breakfast is a breakfast consisting of cooked food such as bacon, eggs, sausages, and tomatoes. It also includes toast and tea or coffee.

BB (Bed & Breakfast) at the most basic level, a bed and breakfast is place -- often found in a renovated home, mansion or small hotel -- to spend the night and enjoy a full breakfast (included in the price of the room) in the morning. But every bed and breakfast is different, and there's no single accepted definition. Innkeepers, travelers, B& B associations, lawmakers and others all tend to have different ideas. Even the breakfast part is not 100 percent certain. Some B& Bs offer only a continental breakfast, and some inns which would otherwise be considered a bed and breakfast offer no morning meal at all.

HB (Half Board) an arrangement in which a hotel etc. provides bed and breakfast and an evening meal, but no meal at lunchtime.

HB + (Half Board+ or extended half board) an arrangement in which a hotel etc. provides bed and breakfast and an evening meal with local beverages, but no meal at lunchtime.

FB (Full Board) a hotel offering full board provides guests with all their meals.All the beverages are served for additional price.

FB+ (Full Board or extended Full Board) a hotel offering full board provides guests with all their meals.All the beverages are served for free.

AL, ALL (All inclusive) accommodation, which includes the cost of meals or meals at any time at the request of a tourist.

UALL (Ultra All inclusive) accommodation, which includes the cost of meals or meals at any time at the request of a tourist.

5. Hotel accommodations. (Розміщення в готелі. Терміни, що вживаються для опису типів та категорій номерів в готелях).

SGL (Single, одномісний номер)- a room in hotel for one person.

DBL (double, двомісний номер) - double occupancy in a room(one big bed).

TWN(Twin, двомісне розміщення(2 ліжка) - double occupancy in a room (two beds).

TRPL(Triple, тримісне розміщення, для трьох дорослих)- triple occupancy in a room.

QDPL(Quadriple, чотирьохмісне розміщення)- an accommodation for 4 people.

ExB(Extra Bed, додаткове ліжко)- additional bed (for a child up to 12 years old).

Chld (Child, розміщення з дитиною)- accommodation for an adult with a child(CH-a child up to 15 years old; ch-a child up to 6 years old; inf-a baby(0-2 years old).

SGL+2 Chld (1 дорослий і 2 дітей) - one adult with 2 children.

Superior (покращений номер)- a room of better quality (bigger than a standard room).

Family room (сімейний номер)– a room for a family(bigger than a standard room).

Family studio (сімейний номер з 2 кімнатами) – an accommodation for a family with 2 rooms.

Extra bed (or king size, номер з великим двоспальним ліжком) - a room with a big double bed.

Suite (номер, що складається з вітальні та спальні)– an accommodation which consists of a living room and a bedroom.

DX (De Luxe, двомісний однокімнатний номер великих розмірів з покращеним плануванням) – of special elegance, sumptuousness, or fineness; high or highest in quality, luxury, etc.

Business(великий за площею номер з комп’ютером та факсом) – a big room with a computer and a fax designed for work.

Honeymoon room (номер для одружених) – a room forthe newly married couple.

Connected rooms (суміжні номери) – adjoining rooms with a common door.

Duplex (двохповерховий великий номер)– a big two- storeyed(duplex) accommodation.

Apartment(апартаменти)– an accommodation which consists of several rooms and a kitchen.

President (найрозкішніші номера готелю)- the best available and luxurious rooms in a hotel which consist of several bedrooms, a living room, a study and with several bathrooms and toilets.

MB(Main Building, основна будівля готелю)- the main building of a hotel.

BGL, BG(Bungalow, бунгало)- a building near the main building of a hotel. It is mainly a two-storeyed building.

Cabana (будиночок на пляжі біля басейну) - a shelter on a beach or at a swimming pool used as a bathhouse.

Executive floor (поверх в готелі з покращеним рівнем обслуговування) – one of the floors in a hotel with higher level of service.

Package holiday( BE ), vacation package( AE ) a holiday organized by a company at a fixed price that includes the cost of travel, accommodation etc: Airports have been expanding to cope with the numbers of people going on package holidays.

Package tour ( BE ), tour( AE ) a holiday organized by a company at a fixed price, which includes visits to a number of different places, travel to the starting point of the holiday and all travel during it, accommodation etc.

Fly-drive holiday ( BE ) a holiday arranged at a fixed price that includes your flight to a place, a car to drive while you are there, and accommodation.

Tailor-made holiday( BE ) a holiday where arrangements for travel and accommodation are made specifically for you, so that you can choose exactly what you like.

House exchange a holiday in which two people or families go and stay in each other’s houses.

Tour a journey for pleasure, during which you visit several different towns, areas.

Family holiday( BE ), vacation( AE ) a holiday in which parents and children go somewhere together.

Skiing/ walking/ cycling etc holiday( BE ), ski/hiking/bike etc trip( AE ) a holiday in which you spend a lot of time skiing, walking, cycling etc.

Cruise a holiday on a large ship, usually visiting different places for a short while.

Backpacking the activity of travelling for pleasure, usually without very much money, carrying your things in a large bag on your back.

Caravanning ( BE ) a holiday in which you take a caravan with you and sleep in it while you are away.

Working holiday( BE ), working vacation/volunteer vacation( AE ) a holiday in which you do some work, either your normal type of which you do some work, either your normal type of work or a different kind such as farm work or work to protect nature.

Adventure holiday ( BE ), adventure vacation( AE ) a holiday in which you spend all your time outdoors, doing something such as travel in a wild area of a country or cycle across a desert.

Activity holiday ( BE ) a holiday in which you do one or more activities, usually outdoors, for example canoeing, horse-riding or archery.