Task 2 . Match the people to their job titles.

a) Product Manager

b) Trainee hotel Manager

c) Conference Coordinator

d) Travel Consultant

e) Cabin Attendant

f) Business travel Consultant

1. I've been working in the local office of a major travel agency group in the US for the last three years. I have to try to find corporate clients who will regularly use us when their personnel has to come for a meeting or a conference or a negotiation — something like that. It's a pretty competitive market because when a company is going through a bad patch then travel is often one of the first things that gets cut.

So we try to include a number of incentives, but of course that cuts our own profit margins.

2. I'm on a programme where every month or so I change departments, so I started off in the restaurant and then spent some time in the kitchen and went into the reception and at the moment I'm working in one of the offices and learning accountancy and financial management, and then, at the end of that I hope I'll get a job in a position of responsibility either generally or in a particular department.

3. I basically have to be friendly to passengers, make sure everyone is in the right seat, then show them the safety procedures and serve drinks and a snack.

It's not easy to combine this job with a social life because I'm frequently away from home. This week we're stopping over in Dubai so we won't be back for another couple of days. But I enjoy the contact with people and we're part of a good team.

4. I have a checklist of points which I go over beforehand to make sure that everything is ready. I check that the equipment is in the right place and in working order, that all the catering has been looked after, the hotel reservations have been made and things like that.

Then when people arrive I welcome them and give them their badges and information folders. Next week we're having a big do with about 600 participants so...

5. I have to deal with the public and take their bookings for flights, hotels, tours, car hire and that sort of thing. It’s quite hard work and the basic salary isn't brilliant, but I get a performance-related bonus and commission so I don't do too badly.

I'm doing a training course at the moment because I'd like to specialize in incentive travel. In fact I have an interview next week.

6. What I have to do is to plan ahead so that in two or three years time we have another destination or resort to offer in the catalogue. This means that 1 have to visit and travel around the region, contract with hoteliers and service providers and so on.

Obviously, I have to deal with a lot of money matters and negotiate terms and conditions. At the moment we're thinking of opening up a resort in Albania.