The main methods of bussiness communications.

Read the following text about communication modes. It can help you to understand the TABLE below better.

The first major communication mode is the written word. In writing,

the prime rule is to keep everything short and simple: the words, the

sentences, and the ideas. It is never right to impress.

The other main communication mode is the spoken word. Most of us

find little difficulty in talking to each other. It is only when talking becomes

“speaking” that it becomes difficult.

But written and spoken words are not the only ones. A newspaper picture

can often speak louder than any commentary. And what about diagrams,

numbers and different visual aids?

Look at the TABLE below. Try to describe all the forms of written and spoken communication in the table.

Unit 1

A. Discuss these questions

1. What forms of written and spoken communication can you think of?

2. Which of the above (mentioned in the table) do you like using? Why?

3. What problems can people have with them?

4. How can these problems be solved?

A GOOD COMMUNICATOR

B. What makes a good communicator? Choose the three most important factors.

1. fluency in the language 5. a sense of humour

2. an extensive vocabulary 6. grammatical accuracy

3. being a good listener 7. not being afraid of making mistakes

4. physical appearance 8. an awareness of body language

C. Which words below apply to good communicators? Which apply to bad ones? Use a dictionary to know the meaning of the words.

D. Which of the words in Ex. C have the same meanings?

1. coincide 5. clear and easy to understand

2. reluctant to speak 6. good at influencing people

3. talking in a confused way 7. outgoing

4. able to express ideas well 8. reacting in a positive way

E. Complete this talk by a communication expert with the verbs from the box.

Good communicators really …(1)… to people and take in what is said.

They maintain eye contact and have a relaxed body language, but they seldom …(2)… and stop people talking. If they don’t understand and want to …(3)….

something they wait for s suitable opportunity.

When speaking, effective communicators are good at giving information.

They do not …(4)… their listener. They make their points clearly. They will avoid technical terms, abbreviations or jargon, if they do need to use unfamiliar terminology they …(5)… by giving an easy to understand example. Furthermore,

although they may …(6)… and leave the main point to give additional information

and details where appropriate, they will not …(7)… and lose sight of their main

Unit 1

message. Really effective communicators who have the ability to …(8)… with colleagues, employees, customers and suppliers are a valuable asset for any business.

Task 1. For a good communicator the following characteristics might be important.

Read the following word combinations and give their translation. The definitions below can help you do the task.

1. articulate speech a ………………………………………………………

2. coherent answer b ……………………………….………………….…..

3. eloquent silence c ………………………………..………...……………

4. fluent language d ………………..…………………………...…………

5. focused person e..………………………………………………...……

6. hesitant voice f..………………………………………………………

7. inhibited person g.……………………………………………………….

8. lucid mind h...……………………………………………….……..

9. persuasive document i...……………………………………………...………

10. rambling monologue j..…………………………………..………….……….

11. responsive person k...……………………………………………………..

12. sensitive person l. ……………………….………………………………

13. succinct style m ………………………………………………………

14. tongue-tied person n ………...……………………………………………..

Unit 1

Task 2. After suggesting your own ideas, compare your translation with the one in the Skills Checklist below and decide whether they are:

a) different ---- partially different ---- more different ---- absolutely different

b) the same ---- partially alike ----- more alike ---- absolutely the same