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Cross-Cultural Interaction. 1 Match the following phrases with the skills of interacting in a group:
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1 Match the following phrases with the skills of interacting in a group:
For example:
“Do you have the same opinion? ” Encouragement
1 “In my opinion there are only two choices.” _________________
2 “Perhaps we could begin by discussing our problem.”__________
3 “You haven’t had a chance to give your thoughts on this. What do you think? ”____________
4 “My feeling is that we should go ahead and accept this plan”. ____
5 “I’m not sure if everyone heard. Let me repeat what I think on this matter”.______________
6 “You mean we all need to meet one more time before we can decide? ”______________
7 “It seems to me that the only solution is to lower the prices.”______________
8 “Maybe we can figure out a way to make everyone happy”. _____
9 “I missed the explanation. Would you mind repeating it? ”_______
10 “Could we go back to that we were discussing earlier? ”_____________
2 Say whether the following statements are true (T) or false (F):
1 If two people are speaking and a third would like to speak, he or she should never interrupt two speakers.
2 In a group conversation or discussion, it is rude to talk again about a topic already talked about earlier.
3 Americans will usually give non-native speakers of English extra thinking time and extra time to translate from their own language to English.
4 Americans generally think that it is good to speak up in meetings rather than be silent.
5 Americans are expected to bring up new ideas and suggestions in most meetings.
3 Study the following example of ineffective communication andanswer the questions given below.
Situation: Bill is leading a staff meeting in a company in the U.S. There are eight people who are all American, except Anna, who is from Hungary. She is a supervisor in the manufacturing department. Today Bill is talking about two things at the meeting. The first is a new health insurance plan for the employees. The second is vacation schedules. The meeting has been going on for twenty minutes. Bill has just finished explaining the insurance plan.
Bill: Okay, so that’s the insurance plan. Any questions?
Anna: Yes, I…
Margie: (Margie interrupts Anna.). Bill, where do I sign up for this insurance?
Anna: (Anna thinks to herself, “What did Margie ask? ” I couldn’t hear the question.” Anna does not speak.)
Bill: See John in the Personnel office. (Then Bill looks at Anna).
Anna: Personnel office?
Bill: You don’t know where the Personnel office is?
Anna: (Anna thinks to herself, “No, that’s not my question. I want to know what Margie asked you.” Anna is not sure what to say, so she says nothing).
Bill: Margie, after the meeting will you show Anna where the Personnel office is?
Margie: Okay.
Bill: Any other questions?
Anna: (Anna thinks to herself, “Yes, I have a question about the insurance, and I still don’t know what Margie’s question was. What did they mean about the ‘Personnel office’? How can I interrupt? Anna looks confused, but says nothing).
Bill: (No one asks a question, so he continues speaking quickly). Okay, let’s move on then. Have you all turned in your vacation schedules for this year?
Anna: (Anna thinks to herself, “What does he mean, ‘turned in’? I’m not going to ask since everyone else probably understands.”)
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