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Career Development






An introductory chapter in hotel management would not be complete without attention to career development. Those who are planning a career in the hotel industry need to review the fundamentals of career development, which revolve around five very important concepts: educational preparation, practical experience, membership in professional organizations, ports of entry, and growth areas for the industry.

 

Educational Preparation

As you enter the twenty-first century, the educational base you build now will serve you well. The classes you are taking in your major course of study—including management and supervision, cost control, human resources management, quantity food production, hotel management, purchasing, sanitation, layout and design, accounting, and marketing—will build a strong foundation for your continued development of technical skills. Courses outside your major—such as English, speech communication, computer training, arts, economics, psychology, sociology, nutrition, science, and math—will help develop the skills you need to cope in the professional world. The formal education you receive in your classroom study will be enhanced by extracurricular activities such as clubs, student government, sports, and other areas of special interest. These activities are a microcosm of the environment in which you will apply your technical, liberal arts, and science courses. Clubs associated with your major in particular allow you to apply theoretical concepts learned in class to a real-life business environment.

Your educational experience will open the door to your career. You must apply your skills and knowledge after graduation to be an effective, successful employee in the hotel industry. Use your degree as a starting point for an exciting career in hospitality. The educational experience you are now obtaining must be nurtured beyond graduation day. There are many opportunities for in- service education, which include courses that update a professional’s educational background for use in current practice; these are offered by such groups as professional organizations, sponsors of trade shows, community colleges and universities, technical schools, correspondence schools, trade journals, and other industry groups. These organizations offer the professional an opportunity to stay up to date in industry practices.

Just as professionals in other industries take classes to refresh their skills and learn new concepts and procedures, so must professionals in the hotel industry maintain awareness of industry advances. One particularly relevant area is computer training. Professionals who attended school before the early 1980s had little exposure to computers and the ever-changing technology in the computer industry; even recent graduates are not always aware of the most current trends and advances. The professional has the choice of overlooking this need or enrolling in computer applications courses to explore these concepts. The next choice is to determine whether these new procedures and equipment are applicable to his or her particular establishment. Professional organizations—such as the American Hotel & Lodging Association; — the Hotel Sales and Marketing Association, International; and the National Restaurant Association—offer professionals continuing education opportunities through correspondence courses and seminars. The American Hotel & Lodging Association offers opportunities for hotel employees to earn certification as Certified Hotel Administrator (CHA) and Certified Rooms Division Executive (CRDE) as well as other certifications. Trade shows sponsored by these organizations promote the latest concepts in technology, products, and supplies, as well as providing miniseminars on how to use current technology in human resources management, food production, marketing, and general management.

Community colleges and technical schools offer special-interest courses in management and skills application to keep you and your staff abreast of new areas and to review basic concepts. Attending these courses can provide new insight into particular operational problems.

Correspondence courses are another way to learn new skills and understand new areas. New technology in distance learning —learning that takes place via satellite broadcasts, cable, PictureTel, or on-line computer interaction—is offered by various colleges, universities, and professional groups to encourage members to remain current. Trade journals are also extremely helpful in keeping professionals up to date on new management concepts, technical applications, marketing principles, equipment innovations, and the like. The isolation experienced by managers in out-of-the-way hotel establishments can be alleviated by reading trade journals. Such journals help all managers feel connected to the community of hotel industry professionals, perhaps providing insight into solving technical problems as well as boosting morale.

Education is a lifelong venture: it does not stop with the attainment of a degree from a university or community college. It is only the beginning of a commitment to nurturing your career.

 






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