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Retell the information in short.






The role of the hotel industry (to stem) … from a long history and development in the field of hospitality provision. In many countries hotels (to evolve) … as extensions of domestic hospitality; though typically they (to be) … more often larger establishments, particularly in developed countries.

Industry groups in different countries (may) … (to define) … a hotel in different ways. A typical definition (might) … (to be) …: “A hotel (to be) … an establishment of a permanent nature, which (to consist) … of four or more bedrooms, and (to offer) … bed and breakfast on a short term contract and (to provide) … certain minimum standards”.

Throughout this section “accommodation” (to interpret) … in a wide context to include any premises where any of the housekeeping, reception, maintenance and cleaning services (to have) … (to provide) … on a larger scale than in a domestic dwelling. The establishment (not to need) … necessarily (to include) … sleeping accommodation. In its simplest sense, accommodation (to take)… to be the provision of shelter, that is, four walls and a roof.

Thus accommodation management (to take)… to include: the provision of accommodation to suit the purpose and the needs of the users; the selling, marketing and promoting of accommodation; the care, maintenance and security of the accommodation; the care, well-being, satisfaction and comfort of the accommodation user.

The responsibilities of the accommodation manager (to include) … some, or all of the following: assessing manpower requirements; recruitment and selection of manpower; induction and training of manpower; deployment and scheduling of manpower; supervision of manpower; quality control; inspection of premises; developing standard methods for performing tasks; increasing productivity; welfare of personnel; hygiene control; pest control; waste control; selection and purchasing of supplies (cleaning agents, equipment, etc.); selection and purchasing of “linens” and soft furnishings; selection and purchasing of all surfaces (floor coverings, wall coverings, furniture, etc); stores control; linen control and laundering; cleaning and maintenance of the premises and plant; redecoration and up-grading schemes; capital building projects; interior design; health, safety, fire and security arrangements; care and welfare of the building user that is the client or personnel.

In certain types of establishments, such as hotels or conference centres, the accommodation manager (may) … also (to be responsible) … for front office operations and conferences. Accommodation management (to be) … a well established activity in certain types of operations (e.g. hotels, hospitals and halls of residence). These all (to tend) … to have a well-defined organization structure. It (must) … (to remember) … that the client, whether identified as a customer, guest, patient, student or visitor, (to be) … of the utmost importance because the premises and services (to provide) … for his or her benefit.

(https://www.acsedu.com/courses/hotel-management-712.aspx)






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