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Read the letter and use it as a model to complain about bad service in a restaurant or cafe you visited.






23 Chichester Drive

Tangmere

Chichester

West Sussex

Po20 6fa

01243 737581

0973 616421

 

The General Manager

Tower Hotel

Po O Box 53

Sf-53501 Lappeenranta

Finland

 

 

Dear Sir,

The Beefeater Restaurant is very poor and I feel very damaging to the hotel in general. On our first visit, the service was slow, the atmosphere fair and the food fair. We would not have gone back however had it not been for the fact that the restaurant Tower was closed on Sunday evening. However what happened on Sunday evening (29th Mach 1998) was unbelievable. The restaurant was not busy. The service was non existent. After a wait of 15 minutes with nothing except the bread, the wine and water we had ordered arrived. The wine was poured and taken away, the order was taken. We were unable to attract any attention to get more wine poured, one waiter looked straight through us, and when my companion waved his napkin in total frustration to get some service, we watched as the staff ridiculed us by mimicking the action. Eventually we got some more wine poured, then they would not stop and every time we had a sip they refilled the glass. After nearly an hour the starter arrived. If would appear that it had been around awhile. The snails were inedible, not a hint of garlic, the other starter was dried out on the top. We walked out, and went straight to the front desk to register our complaint, and later that evening the manageress of the restaurant provided a half hearted apology. We went out to eat elsewhere.

Although we were quite happy to pay for the drink, we were somewhat amazed that the following day the front desk had no knowledge of our complaint and when I paid our account had charged us for the food.

I am sure that you will agree that this is a poor reflection on an otherwise excellent hotel, and wasted a lot of our valuable time.

Despite the problems encountered in the Beefeater restaurant and to a lesser degree at the front desk, we had an extremely enjoyable stay.

 

Yours faithfully,

Jill Johnson.

Comprehension questions.

1. What was the guests’ impression of the restaurant’s food and atmosphere during their first visit to the restaurant?

2. Why did they have to come back to the restaurant on Sunday?

3. How did the guests try to attract the waiter’s attention?

4. How did the restaurant staff behave?

5. Were the starters tasty?

6. What was the manageress’s respond to the complaint?

 

□ WRITING

1. A new American fast-food chain has opened its first restaurant in your town. You’ve just visited it and would like to share your impressions with your friend. Write a letter to her / him and give your attitude to the restaurants of “fast food”.

2. Last week you were invited to eat out. Write a letter to your parents describing the place, the food and the service and tell them whether you were satisfied or had some complaints.

¨ LISTENING

(A) Lunch for Two

1. Listen to the conversation and complete the sentences choosing the right variant:

1. Jane and Robert are having their lunch in

a) a small Italian restaurant

b) a small Indian restaurant

c) a small Chinese restaurant

 

2. The restaurant is located

a) on the same side of the rood

b) in the big store where they are shopping

c) on the other side of the road

3. Jane fancies spaghetti with

a) mushrooms and chicken

b) lobster sauce

c) minced beef

4. Robert has decided on

a) fish and chips, apple pie and custard

b) roast beef and Yorkshire pudding with Brussels sprouts and baked potatoes

c) spaghetti with mushrooms and chicken

5. All they’ve got left is

a) a pound note

b) six shillings

c) sixpence

6. They order

a) spaghetti with lobster sauce and one roast beef

b) spaghetti and chips and fish

c) spaghetti and chips twice






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