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Performance requirements summary matrix
⇐ ПредыдущаяСтр 8 из 8
| PERFORMANCE OBJECTIVE | PERFORMANCE STANDARD | ACCEPTABLE QUALITY LEVEL (AQL) | METHOD OF SURVEILLANCE | PERFORMANCE INCENTIVE |
| Customer Satisfaction (Quality of Service) | T/O requirements met with few minor and no significant problems encountered Performance meets all technical and functional requirements, and is highly responsive to changes in technical direction and/or the technical support environment Personnel qualifications, assessments, evaluations, analyses, recommendations, and related input are thorough, reliable, highly relevant to T/O requirements, and consist of substantial depth and breadth of subject matter expertise. Deliverable reports contain all required data and meet all applicable CDRL requirements | Subcontractor technical performance meets all T/O requirements. Adequate Key Personnel with appropriate qualifications including security clearances provided at least 95% of time. Problems that are encountered are minor and resolved in a satisfactory manner. | Routine Assessment of Workforce Qualifications and Availability of Resources | Assignment of performance rating for Customer Satisfaction criteria: EXCEPTIONAL Performance meets all and exceeds many T/O requirements. Performance delivered with no required re-performance/rework 99% of time; problems that are encountered are minor and resolved in a highly effective manner. VERY GOOD Performance and deliverables meet all and exceed some T/O requirements. Performance delivered with no required re-performance/rework at least 97% of time; problems that are encountered are minor and resolved in an effective manner. SATISFACTORY Performance and deliverables meet all T/O requirements. Performance delivered with no re-performance/rework at least 95% of time; problems that are encountered are minor and resolved in a satisfactory manner. MARGINAL Some T/O requirements not met and/or performance delivered with re-performance/rework required more than 20% of time. Problems encountered were resolved in a less than satisfactory manner. UNSATISFACTORY Many T/O requirements not met. Numerous re-performances/rework required. Substantial problems were encountered and inadequate corrective actions employed. |
| Adherence to Schedule | T/O milestones, periods of performance, and/or data submission dates are met or exceeded; highly qualified Key Personnel are available as required. | Subcontractor meets T/O delivery requirements at least 95% of the time (excluding government- caused delays) | Routine Inspection of Deliverable Products/ Services | Assignment of performance rating for schedule criteria: EXCEPTIONAL T/O milestones/ performance dates met or exceeded 99% of time (excluding government caused delays) VERY GOOD T/O milestones/ performance dates met or exceeded at least 97% of time (excluding government caused delays) SATISFACTORY T/O milestones/ performance dates met or exceeded at least 95% of time (excluding government caused delays) MARGINAL T/O milestones/ performance dates met less than 95% of time (excluding government caused delays) UNSATISFACTORY T/O schedule/performance dates met less than 80% of time (excluding government caused delays) |
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