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Solution to Opening Dilemma






The effort you put into preparing for a visit to a career fair is essential for making this a learning and networking opportunity for you. Some typical questions you could use when visiting with a representative from a limited-service hotel include, “What are the typical management responsibilities of an assistant general manager in your organization? What types of visitors frequent your hotels during the week and on the weekend? What is the typical size of your hotels? ” Questions you may want to consider for visiting with a representative from a full-service hotel could include, “What size staff is employed in your hotel? Do you have any convention hotels in your portfolio? What are the services that you typically include in a hotel in your organization? ” These types of questions will open the lines of communication for you and help you present yourself as a future professional.

 

Chapter Recap

This chapter introduced the future professional to the hotel industry. It began with a historical review, including founders of the hotel industry—Statler, Hilton, Ritz, Astor, Waldorf, Wilson, J. W. Marriott and J. W. Marriott Jr., Henderson and Moore, and Schultz. It also discussed historical developments that have shaped the products and services offered to guests, management trends, and economic factors such as the atrium concept, marketing and operational emphasis, geographic relocation, the emergence of limited-service hotels, the major reorganization of 1987–1988, adoption of total quality management, and various technological advances in the hotel industry. It provided an overview of the hotel industry in terms of types of hotels; market orientation/location— residential, commercial, airport, and highway; sales indicators of occupancy, average daily rate, and RevPAR; levels of service—full-service, all-suites, limited-service, and extended-stay; and type of affiliation or nonaffiliation—franchise, referral, companyowned, management contract, or independent ownership. A review of trends that foster growth in the hotel industry was presented—leisure time, me/pleasure concept, discretionary income, family size, household size, business travel, female business traveler, and travel as an experience. Factors affecting a student’s career development choice were discussed, including educational preparation, work experience, professional memberships, ports of entry in a hotel, and researching growth areas in the hospitality industry.

 






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