Форма итогового контроля

Итоговый контроль проводится в виде зачета в конце 1-го семестра и экзамена в конце 3-го семестра каждого курса. Зачет ставится на основании результатов промежуточных тестов 1-3, активности на занятиях, количества и качества самостоятельных работ, а также по результатам устного ответа на зачете. Экзаменационная оценка ставится на основании результатов промежуточных тестов 4-6, активности на занятиях, количества и качества самостоятельных работ, а также по результатам письменного экзаменационного теста и устного ответа по экзаменационному билету.

Примерный перечень вопросов к зачету на II курсе (трим. 2.1)

Темы: Customers

Companies

Travel

Troubleshooting

Company History

Retailing

Задания:

А) Монологическое высказывание по теме.

1. Customers: what makes good customer care?

2. Tell about one of the world famous companies: its sphere(s) of business, products, slogan (if any), current activities, famous brand names, interesting facts, etc. Do you think it’s a good company to work for?

3. Travel: problems in cross-cultural communication.

4. Troubleshooting: SWOT-analysis, typical trouble spots, solutions.

5. Give a short presentation of one of the world famous companies: its founders, history, and area of business (use the appropriate language to tell about the sequence of events). Is it a household name in our country?

6. What is retailing? What types of retail outlets do you know? Compare them. Which of them do you prefer to buy things from and why?

Б) Составление диалога-дискуссии по теме.

1. With your partner discuss your holiday plans: where you are going to, with whom, how you are going to travel, where you are going to stay and how long, what you are going to do there, what cultural differences you may find.

2. Discuss the following with your partner: What is SWOT-analysis? Is it useful for a company management to make a SWOT-analysis? To plan ahead?

3. With your partner discuss the advantages and disadvantages of disposable products. Are they good for the environment? Are disposable products popular in our country? What throwaway products do you use?

4. With your partner discuss ways of shopping that you prefer (from shops, or by the Internet, or by mail-order catalogues, etc.), their advantages and disadvantages.

5. With your partner discuss attitudes to customer care in different countries.

6. With your partner discuss what companies you would like to work for and why, what personal qualities, skills and knowledge you would be supposed to have, and if you would like to take training courses from time to time.