Complaint

Dear Sirs

Introduction about The carpet supplied to our order number C395 of 3 July was reason for writing delivered by your carriers this morning.

Details about We noticed that one of the outer edges of the wrapping

complaint has been worn through, presumably as a result of friction

in transit. When we took off the wrapping it was not surprising to find that the carpet itself was soiled and slightly frayed at the edge.

Further details and This is the second time in 3 weeks that we have had cause to questions about write to you about the same matter. We find it hard to precautions understand why precautions could not be taken to prevent

a repetition of the earlier damage.

Suggestions about Although other carpets have been delivered in good future handling of condition, this second experience within such a short time orders suggests the need for special precautions against friction

when carpets are packed onto your delivery vehicles. We hope that you will bear this in mind in handling our future orders.

Requests for In view of the condition of the present carpet we cannot special concession offer it for sale at the normal price and propose to reduce

our selling price by 10%. We suggest that you make us an allowance of 10% on the invoice cost. If you cannot do this, we shall have to return the carpet for replacement.

Yours faithfully

Reply

Dear

Express regret at I was very sorry to learn from your letter of 15 August that customer's the carpet supplied to your order number C395 was dissatisfaction damaged on delivery.

Explain circumstances Our head packer informs us that the carpet was first surrounding the wrapped in heavy oiled waterproof paper and then in a complaint double thickness of jute canvas. Under normal conditions

this should have been enough protection. However on this occasion our delivery van contained a full load of carpets for delivery to other customers on the same day, and it is obvious that special packing precautions are necessary in such cases.

Follow-up In all future consignments, we are arranging for specially action taken reinforced end-packings which should prevent any future

damage.

Confirm special We realise the need to reduce your selling price for the discount to customer damaged carpet and readily agree to the special

allowance of 10% which you suggest.

Yours sincerely

Complaint regarding non-delivery