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Exercise 1 Choose the necessary word and put it in the sentence
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| 1.Organization structure shows … between each position and positions above and below. 2.A sales manager has direct …over a salesman. 3.As a rule a... usually does not give orders to other departments. 4.When the business gets more. .. there is a need for staff departments. 5.My friend.. .... of sales manager. 6.The... of staff departments is to do different services. 7.My friend works in a …..., he is responsible for the company product. | 1.relationships 2.to hold a position 3.authority 4.complex 5.task 6.a linedepartment 7.a staff department |
Dialogue
Peggy Forman is talking with Jaff Downing, another administrative assistant in her company.
Jaff: How are you today, Peggy?
Peggy: Oh, fine, thanks.
Jaff: Glad to hear that. By the way, are you familiar with the organizational chart for the company?
Peggy: No, I am not. What is it like actually?
Jaff: Well, the chart shows how the employees are divided into groups. It gives one an overview of the chain of command in the company.
Peggy: I see. The positions can be line and staff ones.
Jaff: Yes. The subject is not new to you. What else do you know about it?
Peggy: As far as I know a worker in a line position receives orders from his immediate superior.
Jaff: Exactly, that's the line chain of command.
Peggy: A worker in a staff position reports directly to a line worker but he neither gives nor receives orders for line workers. Am I right?
Jaff: Yes, you are. But someone may have line authority over people in his department and not be considered a line administrator.
Peggy: How can it be?
Jaff: That's possible when a whole department is a staff department. For example, in our company the head of the credit department or the personnel department can hardly ever be president of the company.
Peggy: And what do the people in staff departments do, how is their work different?
Jaff: Well, they are usually busy with services and they could do the same service for any company. So they are not in the line.
Peggy: It seems to be rather complicated.
Jaff: It only seems so. I think the chart should help.
Peggy: Oh, sure. But, Jaff, would you explain me what span of control is?
Jaff: Oh, span of control refers to the number of people whom one manager directly.
Peggy: Can you give me an example?
Jaff: Well. The President of our company directly managers the Vice President of Production, the Vice President of Marketing and the Comptroller. Thus, his span of control includes three people.
Peggy: Yes, now I see. Thank you for your help.
Jaff: Not at all. Why don't we go to the coffee stall and have a snack together?
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