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Problem-solving.
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Look through the list of Federal Consumer Protection Agencies and solve the problems given below.
Office of Consumer Affairs - conducts consumer education and is a good first contact in the federal system because it can refer you to an agency that can help.
Federal Trade Commission - is the federal government's main consumer protection agency. It acts to prevent unfair or deceptive trade practices as well as problems with bills, credit, and warranties.
Food and Drug Administration - regulates the safety of food, drugs, cosmetics, and medical devices through a testing program. It can order unsafe products off the market.
Consumer Product Safety Commission - makes and enforces safety standards for many consumer products. It can ban, seize, or require warnings for unsafe products.
U.S. Postal Service - investigates mail fraud.
Department of Transportation - has various consumer protection offices within the department to set standards for safe air, rail, bus, and auto travel and to handle complaints from passengers.
A list of consumer problems follows.
1. What federal agency could help with each of the problems?
2. Could a local or state agency be helpful with any of the problems? If so, which agency?
a. Your parents are considering buying an exercise bicycle and are concerned that it might be dangerous to your younger brother.
b. You buy an airline ticket to visit a college campus for an interview. When you arrive at the airport, you find that the plane is already full. You miss your interview.
c. A friend has lost an arm in a serious accident. Her doctor is planning surgery that will involve use of a new type of artificial limb. You want to learn more about the safety of this product.
d. A vocational school in your community runs an advertisement that promises job placement for every graduate. You are suspicious about this claim.
5. Ma tch the words on the left with the correct definition on the right:
| 1.legislation | C | A.make a systematic examination or study |
| 2.investigate | A | B.settlement of a dispute by the decision of a person or persons chosen and accepted as judges |
| 3.promote | E | C.laws enacted by lawmaking body |
| 4.lobby | G | D.Better Business Bureau |
| 5.arbitration | B | E.help to organize |
| 6.BBB | D | F.group of persons joined together for some common purpose |
| 7.association | F | G.influence or persuade legislators to take action to introduce a bill or vote a certain way |
Fill In the blanks. Rewrite this passage filling in the blanks from the words below:
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