Booking a flight

A: I’d like to book a direct flight from Miami to Chicago on the 28th of August, please.

B: Business or economy class, single or return?

A: Return ticket, economy class, please.

B: I’m sorry but there are no direct flights available, you’ll have to make a stop-over in New York. Departure from Miami at 7.35 a.m., arrival at New York 9.45 a.m., connecting flight to Chicago at 11.05 a.m., arrival at Chicago 12.30 p.m.

A: OK. I’ll take that flight then. Could you reserve an aisle seat, please?

B: I’ll give you seat number 17c. Your confirmation number is TG01K8 and your tickets will be available at the airline information desk. Check-in will be 2 hours before take-off.

A: Thanks.

B: You’re welcome, goodbye.

Remember the following phrases

Booking a flight

I would like to book a flight to...

I’d like a single / return ticket.

How much is a one-way / round-trip to...?

What is the city of destination?

What is the time of departure /arrival?

Problems

I’m afraid this flight is fully booked.

There are no more seats available.

There’s no direct flight / non-stop flight to...

All inland flights / domestic flights have been cancelled.

There is no connecting flight to...

Could you put me on stand-by / the waiting list?

Announcement: Ladies and Gentlemen, your attention, please!

All FH 126 transfer passengers continuing their flight with destination London are now requested to proceed immediately to gate 28!

Will passenger Mr Johnson please come to the... airlines information desk!

Question: Excuse me, I couldn’t hear the announcement. Was it concerning flight number... destination... or did they ask for Mr Horst?

Checking in

I’m sorry, where’s the check-in counter for... airlines?

Have you got any hand baggage / carry-on luggage?

I’m sorry, this suitcase is too large, you’ll have to check it in.

What’s the charge for excess luggage?

This is your boarding card.

Your flight departs from terminal 1 gate 8.

It’s through concourse 4 on level 2.

Flight information

You’ll find the information on the arrival / departure board.

The estimated time of arrival (ETA) / departure (ETD) is...

The scheduled time of arrival (STA) / departure (STD) is...

The actual time of arrival (ATA) / departure (ATD) is...

Flight KL466 from New York has just landed.

We’re sorry but the flight has been delayed / cancelled.

Rescheduling

My flight has been cancelled. When is the next flight to...?

I’d like an earlier flight.

I’d like an upgrade from economy class to business class.

Could I change my reservation, please?

I missed my connection and I have to be at a meeting, could you find out if there are any flights available?