Dialogue between a Room Attendant and a Guest

Role play the dialogue and then use other words from the Table “Laundry, dry cleaning, pressing” instead of the underlined

Guest: Good morning. I want to have my clothes washed and cleaned. How it can be organized (done)?

Chambermaid (Room attendant?): Good morning. You should fill in the special form.

G: Where I can find it?

C: It is on the upper shelf of the wardrobe ['wɔ ː drə ub].

G: I want to have my blouse washed, my scarf pressed (ironed) my skirt dry-cleaned.

C: You have to point out in the form which item should be cleaned washed or pressed. Then you should put everything into the laundry ['lɔ ː ndrɪ ] bag and leave the bag outside the room.

G: How long will it take? I want to have my things ready by tomorrow morning.

C: We can offer you express cleaning and washing, but you have to pay extra.

G: How much does it cost?

C: The charge is 30 percent more.

G: My husband wants to know where a hair-dryer is?

C: The hair-dryer is in your bathroom on the wall. What else can I do for you, ma’am?

G: Nothing more, thank you.

C: Very well. I`m always at your disposal.

__________________________________

Answer the following questions:

1. How is the laundry and dry cleanins service organized in the hotel?

2. What should the guest do to have his things washed and cleaned?

3. What is the extra charge for an express cleaning?

3. Dialogue “COMPLAINS”

Role play the dialogue and then make your own dialogue using the words and phrases given in Table “Complains”

John: Hello, I wonder if you can help me, the heating in our room doesn’t seem to be working, could you send someone to fix it?

Room attendant: What seems to be the problem with it?

John: I don’t know, sometimes it doesn’t work.

Room attendant: I’ll send someone along tomorrow.

John: Do you think you could send someone today? It’s really quite cold.

Room attendant: OK, I’ll see if the engineer is here today.

John: Thanks very much.

РАЗДЕЛ 7

Grammar Exercises

Exercise 1.

Translate from Russian into English:

A. Уберите мою комнату

-через 15 минут

- через полчаса

- через три часа

- рано утром

-днем

- поздно вечером

- в полдень

B. Приходите

- в 2.15

- без пятнадцати пять

- в половине первого

- ровно в три часа

- в 14.45

- в 12.25

- в 11.40

- 17.30

- 13.30

- 20.40

Exercise 2.

Supply “do” or “does” to complete the questions.

1. Where ___ you stay?

2. Why ___ he usually stay here?

3. What ___ the maid do?

4. When ___ the Smiths check out?

5. How much ___ you usually pay for the lunch?

6. What ___ your secretary know about this hotel?

7. How ___ he get there?

8. What ___ you think of the service?

9. What ___ the receptionist usually say?

10. How much ___ it cost?

11. What room ___ you prefer?

12. When ___ Mr. Hine check out?

13. What time ___ she prefer to have breakfast?

14. Where ___ your manager usually stay when he goes on business trip?

Exercise 3.